The past decade saw the fierce competition between India and the Philippines as the No. 1 most favored outsourcing hub in the world. At first it was India that dominated the ranks but as the years rolled on, the Philippines went to the top, being recognized by different prestigious international bodies as such. The latter is now the limelight, dominating the contact center and BPO sectors.
Today, most organizations especially those operating in the west prefer to outsource services to qualified Philippine Outsourcers for a variety of reasons. From the excellent English language proficiency of the Filipino workforce to their amazing multitasking capabilities, flexibility and dedication to hard work, to cheap labor, you can find all the right reasons to outsource to such country.
Although worldwide outsourcing services or products offer both advantages and drawbacks, still these did not deter western companies from contracting with Asian companies particularly Philippines, to do their non-essentials, in their needs for IT services. Due to the increasing demands for topnotch service providers, the BPO industry was able to gain foothold from the Philippine government.
Since outsourcing has become a fad among global businesses, not too many entrepreneurs and owners are convinced of its efficiency perhaps due to lack of understanding and knowledge. But those who did ‘go with the flow’ have probably studied very well and weighed the pros and cons. Today, many of them are reaping tremendous rewards.
For one thing, just simply outsourcing services is considered a lifesaver for overly occupied corporations. When you delegate to a third party vendor the functions your company consider as non- core to your business, you are actually freeing up your cash, personnel, time and facilities.
Wouldn’t it place you at a competitive advantage since you’ll be having all the time to think about the very heart of your business? While your Philippine business process outsourcing service provider handles your non-essentials, for instance your internet marketing, you get more time to focus on planning for new products and services to offer your vast clientele. What’s more, your in-house can devote their time enhancing their own capabilities on the job they’re assigned to.
Another thing, business solutions and outsourcing non-core processes is viewed by a lot of visionary companies as one of the chief strategies in redefining the arena of competition. This would lead to a strengthening of their position in the global market. While reducing the levels in stress, outsourcing brings productivity to a higher level.
The bottom line — while a huge amount of money is being saved, you get a full utilization of valuable time to increase your business as your employees also increase their productivity levels. You’ll be glad to discover that open wide outsourcing can help your staff improve their skills without spending for training costs.
However, you only get to experience these benefits if you’re ready for changes, technology-wise. Your deeper understanding of what is outsourcing and your acceptance of it will open new doors of endless possibilities good for your enterprise.